This Privacy Policy applies to information processed by Dicar Networks in connection with our website, inquiries, consultations, marketing communications, managed IT services, cybersecurity services, and related business activities. References to “Dicar Networks,” “we,” “our,” or “us” refer to Dicar Networks.
Scope of This Privacy Policy
This Privacy Policy describes our practices regarding personal information that we collect online and, where applicable, through other interactions with prospective customers, customers, vendors, business contacts, and website visitors.
Personal information generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an individual or household.
This Privacy Policy does not necessarily apply to information that has been lawfully de-identified, aggregated, or otherwise excluded from the definition of personal information under applicable law.
Information We May Collect
The information we collect depends on how you interact with Dicar Networks. We may collect the following categories of information.
Name, company name, job title, email address, telephone number, mailing address, and other contact details you provide.
Information about your organization, IT environment, business needs, cybersecurity requirements, infrastructure, and service interests.
IP address, browser type, device information, operating system, referring pages, pages viewed, approximate location, and website interaction data.
Emails, support requests, form submissions, appointment requests, messages, feedback, and other communications with Dicar Networks.
Information necessary to provide, administer, secure, maintain, or support services that you request from us.
Information about newsletter subscriptions, email preferences, communication choices, event registrations, and marketing interactions.
Information Submitted Through Forms
When you submit a contact form, assessment, consultation request, appointment request, newsletter registration, or other form on our website, we may collect the information entered into that form.
Call and Communication Information
When permitted by applicable law, telephone or electronic communications may be monitored or recorded for service quality, training, security, documentation, or dispute-resolution purposes. Where notice or consent is legally required, we will seek to provide it as appropriate.
Sensitive Personal Information
We generally do not request sensitive personal information such as Social Security numbers, government identification numbers, health information, or financial account login credentials through ordinary public website forms.
Please do not submit sensitive information through a general website form unless specifically requested by Dicar Networks through an appropriate secure method.
Sources of Personal Information
Depending on our relationship with you, we may obtain information from:
- You directly when you contact us, complete a form, schedule an appointment, request a consultation, or engage our services.
- Your employer, organization, authorized representatives, or colleagues.
- Our website, CRM, communications systems, security tools, and related technologies.
- Analytics, advertising, website hosting, scheduling, and technology service providers.
- Business partners, referral partners, vendors, and other legitimate business sources.
- Publicly available sources such as business websites, professional directories, and public records where legally permitted.
How We Use Personal Information
We may use personal information for legitimate business purposes, including to:
- Respond to inquiries and communicate with prospective or existing customers.
- Schedule appointments, consultations, assessments, and service calls.
- Provide managed IT, cybersecurity, infrastructure, cloud, support, consulting, and related technology services.
- Establish, administer, maintain, and support customer relationships.
- Process service requests and provide customer support.
- Maintain the reliability, security, functionality, and performance of our website and systems.
- Detect, investigate, prevent, and respond to fraud, abuse, unauthorized access, malicious activity, and cybersecurity incidents.
- Analyze website traffic, user interactions, campaign performance, and service effectiveness.
- Send newsletters, service announcements, cybersecurity information, educational content, and marketing communications when permitted by law.
- Maintain business records and comply with accounting, tax, contractual, regulatory, insurance, and legal obligations.
- Establish, exercise, or defend legal claims.
- Enforce agreements and protect the rights, property, safety, and security of Dicar Networks, our customers, users, and others.
How We May Disclose Information
We may disclose personal information when reasonably necessary for business operations or as permitted or required by law.
Service Providers and Contractors
We may provide information to companies that perform services on our behalf, including providers of:
- Website hosting and infrastructure
- Customer relationship management systems
- Email, telephone, and SMS communications
- Appointment scheduling
- Cloud computing and data storage
- Cybersecurity and fraud prevention
- Website analytics
- Marketing technology
- Professional, legal, accounting, or consulting services
These providers may process information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.
Business Transactions
Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, subject to applicable legal requirements.
Legal and Security Purposes
We may disclose information when we reasonably believe doing so is necessary to comply with law, respond to legal process, cooperate with lawful government requests, investigate misconduct, protect cybersecurity, prevent fraud, enforce our agreements, or protect rights, property, and safety.
Cookies, Analytics & Tracking Technologies
Our website may use cookies, pixels, tags, scripts, local storage, analytics tools, and similar technologies to operate the website, understand website usage, improve performance, protect against misuse, and measure marketing effectiveness.
| Technology Category | Typical Purpose |
|---|---|
| Essential | Website operation, security, forms, sessions, and core functionality. |
| Analytics | Understanding website traffic, page usage, performance, and visitor interactions. |
| Functional | Remembering preferences and supporting enhanced website functionality. |
| Advertising / Marketing | Measuring campaigns and, when enabled, delivering or evaluating advertising. |
Most web browsers allow users to control cookies through browser settings. Disabling certain technologies may affect website functionality.
Where required by applicable law, we may provide additional cookie or tracking controls.
Global Privacy Control
Where legally required and technically applicable, Dicar Networks will seek to recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, as required by applicable law.
Email, Telephone & SMS Communications
If you provide your email address or telephone number, we may use it to respond to your inquiry, provide requested services, send appointment or service information, deliver transactional communications, or send marketing communications where permitted.
Email Marketing
You may unsubscribe from marketing emails by using the unsubscribe link included in the message. Even if you opt out of marketing communications, we may still send non-promotional communications relating to active services, security notices, transactions, or our business relationship with you.
Telephone Communications
Dicar Networks may use telephone communications for legitimate business purposes, including responding to inquiries, conducting customer service, scheduling appointments, following up with prospective business customers, and performing lawful business development activities.
Where applicable, outbound telephone communications will be conducted subject to relevant federal and state laws, including applicable calling-time, identification, consent, and Do-Not-Call requirements.
SMS/Text Messaging
Mobile information, including telephone numbers and SMS opt-in consent information collected for text messaging purposes, will not be sold or shared with third parties for their independent marketing or promotional purposes.
If you consent to receive text messages from Dicar Networks, you may withdraw consent by replying STOP where supported or by contacting us directly.
Message and data rates may apply depending on your mobile carrier and service plan.
Consent to receive marketing text messages is not intended to be a condition of purchasing services unless otherwise expressly disclosed and legally permitted.
California Privacy Rights
If you are a California resident and Dicar Networks is subject to a California privacy law that provides you with consumer privacy rights, you may have certain rights regarding your personal information, subject to applicable definitions, exemptions, and exceptions.
Your Rights May Include
- Right to Know or Access: The right to request information concerning certain personal information we collect, use, disclose, sell, or share.
- Right to Delete: The right to request deletion of certain personal information, subject to applicable exceptions.
- Right to Correct: The right to request correction of inaccurate personal information that we maintain about you.
- Right to Data Portability: Where applicable, the right to receive certain information in a portable and reasonably usable format.
- Right to Opt Out of Sale or Sharing: Where applicable, the right to direct a covered business not to sell or share personal information as those terms are defined by California law.
- Right to Limit Certain Uses of Sensitive Personal Information: Where applicable, California law may provide a right to limit certain uses or disclosures of sensitive personal information.
- Right to Non-Discrimination: We will not unlawfully discriminate against you for exercising an applicable privacy right.
Sale and Sharing of Personal Information
Dicar Networks does not intend to sell personal information for monetary consideration as part of our ordinary business operations.
Certain website analytics, advertising, or marketing technologies, if enabled, could potentially be characterized as “sharing” or another regulated disclosure under certain privacy laws. Where such laws apply, Dicar Networks will seek to provide legally required opt-out mechanisms.
Categories of Personal Information
Depending on your interaction with us, categories of information that may be collected include:
- Identifiers and contact information
- Commercial and customer relationship information
- Internet or electronic network activity
- Approximate location information derived from IP address
- Professional or employment-related information
- Communications and customer service information
- Inferences or preferences derived from interactions with our website or services, where applicable
Submitting a Privacy Request
You may submit an applicable privacy request by contacting Dicar Networks using the information provided in the Contact Us section below.
Please include sufficient information for us to understand and process your request.
We may request reasonable information to verify your identity before completing certain requests.
You may also use an authorized agent to submit a request on your behalf where permitted by law. We may request documentation demonstrating the agent's authority and may separately verify your identity when permitted or required.
To request access, correction, deletion, or another applicable privacy right, email [email protected] with the subject line “Privacy Request.”
Data Security
As an information technology and cybersecurity services provider, Dicar Networks recognizes the importance of protecting information against unauthorized access, disclosure, alteration, loss, misuse, and destruction.
We use administrative, technical, and organizational safeguards that we consider appropriate based on the nature of the information and associated risks.
Such safeguards may include access controls, security monitoring, authentication controls, network protections, backups, security policies, employee practices, and other security measures as appropriate.
No website, network, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, while we work to protect information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.
In determining an appropriate retention period, we may consider:
- The nature and sensitivity of the information
- The purpose for which the information was collected
- The duration of our customer or business relationship
- Security and fraud-prevention needs
- Contractual obligations
- Accounting, tax, insurance, and recordkeeping obligations
- Applicable statutes of limitation
- Legal, regulatory, or litigation requirements
When information is no longer reasonably necessary, we may delete, destroy, anonymize, or de-identify it in accordance with our practices and applicable requirements.
Children's Privacy
Dicar Networks' website and services are intended primarily for businesses and adult users.
They are not directed to children under the age of 13, and we do not knowingly seek to collect personal information from children under 13 through our general website.
If you believe a child has submitted personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
Third-Party Websites & Services
Our website may contain links to third-party websites, platforms, scheduling systems, social networks, maps, videos, or other services that are not operated by Dicar Networks.
The privacy practices of those third parties are governed by their own policies and terms.
We encourage users to review the privacy policies of third-party services before providing personal information to them.
International Users
Dicar Networks is based in the United States.
If you access our website or communicate with us from outside the United States, information you provide may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.
Privacy and data-protection laws in those locations may differ from the laws of your country or region.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, legal requirements, or other circumstances.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Where required by law, we may provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically.
Contact Dicar Networks
If you have questions regarding this Privacy Policy, our privacy practices, or a request involving your personal information, please contact us.
Dicar Networks
Privacy, data protection, and general business inquiries may be directed to our primary office.
Morgan Hill, CA 95037